The risks of poorly managed changes range from minor inconveniences to disasters that cost millions of dollars and directly affect short-term profitability. In recent years, several high-profile system implementation/upgrade failures made headlines around the globe. All of these failures could have been prevented if the proper processes had been in place — or enforced.

As per Gartner, Inc., "To address the 80% of unplanned downtime caused by "people failures," enterprises should invest in improving their IT operations processes, such as change and problem management (to reduce the downtime caused by application failures) and in automation tools."

• Gain control of change management processes and eliminate the leading cause of unplanned IT failures.
• Manage change across the entire IT infrastructure – from data centers to desktop – according to ITIL best practices and organizational policy.

BMC Remedy Change and Release Management delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you implement changes, while also minimizing business risk and disruption.
It allows you to define and enforce standardized processes from submission through release, implementation, and finally, verification. It ensures that the appropriate steps are taken, the right business owners are consulted for approvals, and fail-safe procedures are put in place.

• Distinct, yet fully integrated, ITIL based change and release management applications
• Single, purpose built CMDB allowing for business awareness within the change and release process
• Powerful, proven workflow engine enabling automation of change and release approval
• Seamless integration with other service management solutions (service desk, asset, service level, service request, identity, knowledge)
• Simplified interfaces and templates for rapid change and release creation and processing
• Multi-tenant architecture supporting global enterprises
• Built-in process flow taskbar and interactive process model to enforce process rigor
• Enforce best practice processes
• Improve metrics such as incidents caused by change, change backout rates, failed changes
• Possess change management visibility like never before with collision detection, change impact analysis and simulation and business oriented change dashboards
• Align change management functions with business drivers
• Realize closed loop change and configuration with seamless integration to configuration automation solutions