Every business service — whether it’s order processing, email, or payroll — has a lifecycle. IT must define it, move it into production, ensure that it is running effectively, and make changes as the business requires. Furthermore, IT must be able to constantly assess services for compliance and plan for future services.

All of these tasks are interrelated. For example, services that are built and configured should be known to the IT management system that is monitoring the ongoing performance of the applications that support the services.

Request and Support - Simplify and automate processes for requesting, changing, and supporting business services with the industry’s leading service support solution.

Provision and Configure - Consistently deploy complete business services across applications, servers, networks, and client devices using a proven unified architecture for provisioning, compliance, and release management.

Monitor and Operate - Ensure continual business operations by proactively identifying and resolving IT issues across mainframe, distributed, and virtual environments (including private, public, and hybrid clouds).

Plan and Govern - Manage your IT supply, demand, and budget and ensure compliance with policies and regulations.

Integrate and Orchestrate - Discover, model, visualize, and assign priority to business services. Federate and orchestrate data and workflow to improve efficiency.