(Service Support) - Simplify and automate processes for requesting, changing, and supporting business services with the industry’s leading service support solution

• Create a stable environment using a unified ITIL® process model

• Increase staff productivity and consistency by automating processes, policies, and tasks

• Collaborate with application development to reduce mean time to repair (MTTR) and recurring incidents

• IT Service Management Suite
• Service Desk
• Change & Release Management
• Asset Configuration & Software License Management
• Service Level Management
• Service Request Management
• Knowledge Management
• Dashboards
• Analytics
• Mobility for BMC Remedy IT Service Management Suite