Business Service Management is a wide area with lots of important topics that companies should consider and understand, whether they are managing a data center, virtualizing their computing environment, looking for best practices, or getting a handle on advanced technologies to meet the key performance indicators for their business.

In this series, FROX communication AG will over time introduce a broad collection of interesting subjects and best practices from the ITSM / BSM arena. Those range on one end from elementary business service management issues to specific recommendations and how-to's on the other end.

All articles have one thing in common – they all handle either a topic which: 

• brings value to either to customers and/or the enterprise
• is heavily discussed in the marketplace
• is important for managing IT-Services
• is based mostly on specific knowledge
• contains experiences and practical recommendations from the experts

Additional Subjects:

• Managing Mobile Devices