OSS/J Trouble Ticketing Integration Component - premioss™-tt

Business Challenge

CSP's are under pressure to supply higher levels of support to their customers. Therefore customer care systems such as trouble ticketing systems are an essential part in achieving customer satisfaction and retention.

Hence, integration of different OSS/BSS applications like fault management or service management systems into such systems for an overall automated assurance business process is crucial.

However, considering the complexity of integrating proprietary interfaces and technology this can be quite challenging, costly and may not justify a business case.


Business Need

  • Connect any kind of OSS/BSS application like fault management or service management to a Trouble Ticketing customer care system

  • Cost and time efficient Integration with an overall automated assurance business process


Our Solution

The premioss™-tt component is used to connect any kind of client OSS/BSS application like fault management or service management with one or several trouble ticketing applications based on the standard OSS/J trouble ticketing API. Hence, it allows CSP's solving existing integration challenges within their OSS/BSS environments while supporting smooth migration towards NGOSS-compliant architecture.

Therefore, premioss™-tt is an important building block to lower total cost of ownership (TCO) of CSP’s integration environment.

Key Features & Benefits

  • Provides migration roadmap toward NGOSS compliant architecture

  • Facilitates efficient and seamless end-to-end integration of trouble ticket systems with other OSS/BSS applications

  • Improves substantially process quality and customer satisfaction

  • Reduces significantly integration costs

  • Enables easier maintenance of “best-of-breed” service assurance solutions

  • Simplifies future development and integration tasks

  • Allows implementing and upgrading OSS components more quickly and more cost-effectively

  • Promotes interoperability between multi-vendor OSS applications

 

  • premioss™-tt is officially certified by the OSS through Java™ Initiative since July 2003 (Version 1.2 since March 2008) running successfully against the latest OSS/J Trouble Ticket TCK (Technical Compatibility Kit) on all technical levels (Common API,TT API and X.790 extension).

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